my98 FAQ — Players'
Most Asked Questions

Just enter your registered username and password to log in on a new phone. my98 is accessible via browser or mobile app, so no extra software installation is needed. Your balance and game history are tied to your account, not your device — they stay safe when you switch.

Go to the my98 login page, fill in the registration form completely, and click Submit. All players must be 21+. Enter your real name, contact number, and payment method correctly. Once your account is open you can log in right away, and your first deposit qualifies you for the 200% welcome bonus.

After logging in, you can edit some details yourself under Profile / Account Settings. However, if you need to change your name or any information linked to your withdrawal bank or payment account, you must request it through my98's 24-hour Live Chat and pass a KYC check.

Click the "Forgot Password" link on the login page and verify using your registered phone number or email. If that does not work, contact my98 Live Chat, pass an identity check, and recover your account that way. Always keep your account to yourself — never share it with anyone else.

Due to the one-person one-account policy, you should only have one active session open at a time on my98. If sessions overlap, the earlier one will be closed and you will need to log in again — this is normal behaviour for account and funds security. If anyone else knows your password, change it immediately.

Send your transaction receipt or screenshot along with the payment reference number to my98 Live Chat. Deposits are usually instant, but banking congestion can occasionally cause a delay. Double-check that you used the account number and reference provided by my98 when making the transfer.

For all deposit methods on my98 — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — the minimum deposit is 3,000 Ks. For withdrawals, the minimum is 30,000 Ks, and processing takes 10–45 minutes.

Log in to my98 and select KBZPay from the Deposit section. Enter the mobile number and amount provided by the platform, then open the KBZPay app, tap Pay, and confirm with your PIN. Keep the transaction reference for yourself — it is useful if you ever need to resolve a missing deposit.

my98 does not charge any fees on deposits. That said, KBZPay, Wave Money, and banks have their own rates and limits, so check with each service directly. my98 charges no fees on either deposits or withdrawals.

Yes. Select Wave Money from the my98 Deposit section, the same way you would with KBZPay. Choose the Wave Money Merchant Payment option, then scan the QR code or enter the phone number, fill in the amount, and confirm. The minimum deposit is 3,000 Ks and funds usually arrive instantly.

my98 has a Responsible Gaming section where you can set your own maximum deposit amount per day, week, or month. The limit takes effect immediately. If you want to increase it later, a processing period must pass before the change goes through — this is there to help you stay in control.

The my98 Responsible Gaming page (/responsible-gaming) has guidance on where to get support. You can also ask my98's 24-hour Live Chat to temporarily suspend your account or apply a self-exclusion. Remember: gambling is for entertainment only, not a solution to financial problems.

Cooling-off is a short self-imposed break from gambling, lasting a few days to a few weeks. Self-exclusion is a stricter account closure for a longer period — from 30 days to over a year — after which access is restored once the period ends. Both can be requested through my98 Live Chat.

Continuing to play in hopes of recovering losses, hiding your gambling history, strained relationships with people close to you, and borrowing money to gamble — these are signs to take seriously. If you feel things are getting out of hand, visit my98's responsible gambling page or contact Live Chat.

Yes. The Live Casino section of my98 Casino can be played on both Android and iOS through your browser with a good 4G/WiFi connection. You can watch the live dealer video in real time and play games like Baccarat, Roulette, and Dragon Tiger smoothly.

A Live Dealer game is one where a real dealer in a studio deals actual cards or spins a wheel, streamed live via camera. Players place bets on screen and watch the results happen in real time, giving you the feel of being at an actual table.

Dragon Tiger deals one card each to Dragon and Tiger, and the higher card wins — it's about as simple as casino games get. You bet on Dragon, Tiger, or Tie. Card values run from Ace (1) to King (13), and the higher side wins instantly.

Roulette has many betting options — a single number (Straight Up), sections (Red/Black), Odd/Even, Column, Dozen, and more. Simpler bets cover more outcomes and are less risky, so new players usually start with Red/Black.

Both Banker and Player have comparable odds, but mathematically Banker has a slightly higher chance of winning — though a commission is usually taken on Banker wins. Experienced players generally advise against relying on Tie bets when there is real money on the line. Either way, remember that gambling is entertainment and should be kept in check.

KYC is usually required when withdrawal amounts exceed a certain threshold, or when my98's verification team decides it is needed. KYC protects both the player and the platform, so there is no need to worry — just respond with your accurate information.

If your KYC is rejected, my98 can provide the reason. Common causes are blurry images, an expired document, or a name mismatch. Contact Live Chat to ask which documents you need to resubmit.

The most commonly accepted document is a Myanmar National Registration Card (NRC), though a Passport is also accepted. The image must be clear and legible, and a selfie holding the document is sometimes required. Photos where any part of the document is covered cannot be accepted.

Yes — my98's payment policy requires both names to match. If they don't, the withdrawal may be put on hold and checked through KYC verification. This is standard procedure related to domestic banking regulations to prevent fraud.

Once KYC verification is successful, my98 will notify you by email or in-platform notification. A "Verified" status will also appear in your account dashboard, and withdrawal limits will return to normal. If it's taking a while, you can check the status through Live Chat.