my98 Privacy Policy

1 Types of Personal Information We Collect

When you register an account and use services on my98, we collect information that players provide or that is automatically generated in order to deliver those services. This information can be categorised as follows:

a) Information directly provided by the player

• Full name, date of birth, and identity documents for age verification
• Contact phone number and email address
• Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer numbers)
• Region and currency preferences
• Communications sent to us (live chat records, emails)

b) Information automatically collected through use of the service

• IP address and wireless network information
• Browser type, device model, and operating system
• Date and time of website access (Myanmar Standard Time, MMT)
• Clicks, game history, and deposit/withdrawal records
• Session response times and activity logs

c) Cookies and tracking technologies

The my98 website uses cookies, local storage, and similar technologies for session management, saving language preferences, and security checks. You can disable cookies in your browser settings, but note that some platform features may be affected.

2 Purposes for Using Your Information

my98 uses players' personal information only for the following specific purposes:

• Account Registration and Verification: Account creation and verification actions, including checking that the player is of legal age (21 and above)
• Financial Transactions: Processing deposits, withdrawals, and bonus payments
• Customer Service: Providing support via live chat and resolving issues through email
• Security and Account Protection: Preventing unauthorized access, fraud, and financial crimes
• Service Improvement: Analyzing how players use the platform to improve it
• Responsible Gambling: Analyzing gambling patterns to reach out to those who may need support
• Legal Compliance: Meeting applicable legal obligations

my98 will not sell or rent players' personal information to third parties for any promotional purpose beyond the stated purposes.

3 Information Sharing and Disclosure

my98 may share players' personal information only in the following limited circumstances:

a) Service Providers

Third-party service companies we engage, such as payment processors, IT infrastructure providers, and customer service tool providers, handle data only in accordance with our instructions and solely to deliver their services. These companies are required to meet their data protection obligations.

b) Legal Requirements

my98 may disclose personal information when required by a valid legal process, court order, or applicable law. When this occurs, we will make reasonable efforts to notify the player of the reason, unless restricted by law.

c) Business Transfers

In the event that part or all of my98's business is transferred, personal information may form part of the transferred assets. If this happens, players will be notified in advance and protection will continue in line with this policy.

4 Personal Data Security Measures

my98 has put in place technical and procedural measures to protect players' personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL (Secure Socket Layer) encryption for all data transmission and storage
• Access controls and authentication to prevent unauthorized viewing
• Database protection and regular security audits
• Staff training and guidelines on handling personal data
• Fraud detection systems that monitor financial transactions

We acknowledge that data transmission over the internet cannot be guaranteed to be 100% secure. Players are encouraged to keep their account passwords confidential and to change them regularly.

5 Data Retention Period

my98 retains players' personal data for as long as is necessary to provide the service, or for as long as required by applicable law:

• Active accounts: For as long as the player is actively using my98
• Closed accounts: Financial records and activity logs will be retained after account closure for the period required by applicable law
• Data unrelated to core operations: Will be deleted as soon as the purpose for which it was collected has been fulfilled

6 Players' Rights

Players of my98 have the following rights regarding their personal data:

a) Right to Access

You may request to see what personal data my98 holds about you.

b) Right to Correction

You may request correction of any inaccurate or incomplete personal data. This can be done through your account settings or by contacting us directly.

c) Right to Deletion

You may request deletion of your personal data where there is no legal requirement to retain it. Data subject to legal obligations — such as financial records — must be kept until the required retention period ends.

d) Right to Object

You have the right to object to how your personal data is processed. If you do so, my98 will balance its legal obligations against your legal interests.

To exercise any of these rights, send an email to [email protected]. my98 will respond as quickly as possible using available means.

7 Age Restriction (21+)

my98's services are for players aged 21 and above only. my98 does not intentionally collect personal data from anyone under 21. If we become aware that a player is under 21, that person's data and account will be immediately closed and all related data will be deleted.

8 Third-Party Services and Links

my98's platform may contain links to external websites. Those websites may have privacy policies that differ from my98's. When you navigate to an external site, you are responsible for reading that site's privacy policy, and my98 is not liable for anything that occurs there.

Please note that payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay have their own privacy policies. You can read their policies on their respective websites when using those services.

9 Policy Updates

my98 may review and update this Privacy Policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will notify players by sending an alert to their registered email address.

If you continue using my98 after any changes take effect, you will be considered to have accepted the updated policy.

10 Contact Methods

If you have any questions, requests, or concerns about this Privacy Policy, you can reach my98's customer support team:

• Live Chat: Available 24/7 on the my98 website — responses in Burmese
• Email: [email protected]

When contacting us, please include your account ID and a brief description of the issue. This helps us assist you faster and more effectively.