21+ • Play Responsibly

my98 Responsible Gaming —
Play within your limits

Gaming should be a form of entertainment. my98 provides tools and guidance to help players stay in control.

Play with awareness

Playing at my98 is designed for fun and entertainment, not as a way to earn money. Whether you play slots, live casino, football, Shan Koe Mee, or cockfighting — understand the risk of losing and always play with a budget you have decided on in advance.

Responsible gaming means setting limits on the time and money you spend, staying aware of how you feel while playing, and asking for help without delay if a problem arises.

21 and over only

Check your gaming health

Ask yourself these questions —

  • Have you set a budget before you start playing?
  • Are you playing more to chase losses?
  • Is gambling affecting your family, work, or relationships?
  • Are you finding it hard to control the urge to play?

If the answer to any question is "yes", please contact our Support.

Tools to keep you in control

my98 offers 6 tools to support responsible play.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. Once the limit is set, it cannot be changed immediately — any increase only takes effect in the next period.

Spend Control

Session Time Limit

Set a maximum number of hours you can play in a day. When the time is up, your session ends automatically and you cannot continue playing that day.

Time Control

Loss Limit

Set a loss limit — for example, a maximum amount you can lose in a week. Once that amount is reached, play stops.

Loss Control

Time-Out

You can temporarily pause your gaming for 24 hours up to 30 days. During this period, you will not be able to deposit or play. Once the period ends, you can resume playing.

Temporary Break

Self-Exclusion

You can block your gaming for 6 months or permanently. Once Self-Exclusion is set, it cannot be reversed before the period ends — only choose this when you are sure of your decision.

Self-Exclusion

Contact Support

If you feel like gambling is hurting you, you can reach out to my98 Live Chat (24/7) in Myanmar — no language barrier.

24/7 Support

How to use the limit tools

Log in to my98 and set your limits at this step.

1

Log in to your account

Go to the my98 Login page and sign in with your Username / Password.

2

Open the Responsible Gaming menu

Go to "Responsible Gaming" under your account settings.

3

Choose and set your limit

Select a deposit limit, play time limit, or Time-Out period, then confirm.

4

Takes effect immediately

Once set, the limit takes effect immediately and can only be changed by contacting Support.

5

Support can help

If you want to change your Self-Exclusion, contact Support via 24/7 Live Chat — or email [email protected].

Important notice

Once a Self-Exclusion period is set, it cannot be reversed before it ends. Only choose this when you are sure of your decision.

Please note

  • Limits take effect immediately
  • Cannot be changed before the period ends
  • Only Support can make changes

Warning signs of problem gambling

Financial warning signs

  • Spending more than you can afford
  • Chasing losses by betting more
  • Borrowing money to gamble
  • Money problems with family caused by gambling

Behavioural warning signs

  • Finding it hard to control how much you gamble
  • Putting family relationships second to gambling
  • Feeling the need to hide your gambling
  • Feeling low when you cannot gamble

Do any of these signs apply to you? If so, you can contact my98 Support (24/7 Live Chat) with no language barrier. Email: [email protected]

my98's commitment — player safety

my98 is committed to helping every player gamble responsibly. That commitment includes —

  • Age verification to ensure only players 21 and above can play
  • Monitoring for signs of potential problem gambling
  • Protecting vulnerable players (those who appear to be gambling under pressure)
  • Support reaching out to players who frequently exceed their limits
  • Protecting player data with SSL encryption

SSL Encryption

Data Security

Fair Play

Gaming Guarantee

24/7 Support

Myanmar Language

21+ Policy

Age Verification

Healthy gambling — tips

Set a budget in advance — decide how much you are willing to lose before you start playing.

Manage your play time — take breaks instead of playing for long stretches.

Don't chase losses — if you've had a losing day, don't play more to try to win it back.

Don't rely on gambling for happiness — if you only feel good when you gamble, that is a sign of dependency.

Don't gamble with borrowed money — only play with your own money and avoid gambling with loans.

Keep it fun — remember that gambling is for entertainment.

Responsible Gaming — Questions and Answers

Players can set their own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase the limit, you must wait until the current period ends. To lower it, the change takes effect right away.

Once Self-Exclusion is set, all play and deposits stop immediately — you do not need to close your account. When the exclusion period ends, you can reactivate through Support. The exclusion cannot be lifted before the period is up.

my98 verifies that all account holders are 21 or older at registration. Any account suspected of belonging to someone under 21 will be reviewed and closed. If your children or family members could access your device, set Parental Controls at the OS level and contact [email protected] for assistance.

During a Time-Out, all gameplay and promotional emails are blocked. You cannot deposit, play, or claim bonuses during this period. Once the period ends, gaming-related notifications will resume.

There are two ways to reach my98 Support — (1) use Live Chat on the website, available 24/7 for instant help, or (2) email [email protected]. You can contact us in Myanmar language at any time, with no restrictions on when to raise a gambling concern.

If a family member or friend is struggling with gambling, email [email protected] with details of the situation. my98 Support will handle the matter with care and keep all personal information confidential.

Play at your own pace and on your own terms

Set your own limits and keep enjoying your time on my98. If you run into any problems while playing, Support is here to help.

my98 game pages — browse and explore

Once you have practised responsible gaming, you can browse my98's game pages.